Returns & Exchanges
D-Link Systems offers a 30-day return window for all networking hardware and smart home devices to ensure complete customer satisfaction. Products must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.
Initiate an RMA Request
Log into your D-Link account and navigate to the Order History section to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original box, ensuring the RMA number is clearly written on the outside of the shipping carton.
Ship the Product
Send the package via a trackable shipping service to our designated returns center; please note that customers are responsible for return shipping costs unless the item is defective.
Inspection and Refund
Once our technicians verify the hardware condition and serial numbers, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing